Privacy Policy

1. Who We Are

Crest Athletica ("we", "us", "our") operates the website crestathletica.com from Sydney, Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Data We Collect

We collect the following types of personal information:

• Order information: name, email address, shipping address, and payment details (processed securely via Stripe).
• Contact information: name and email address when you contact us via email.
• Technical information: IP address, browser type, device information, and pages visited, collected automatically when you use our website.

3. How We Use Your Data

We use your personal information to:

• Fulfill and deliver your orders.
• Send order confirmations and shipping updates.
• Provide customer service and respond to enquiries.
• Comply with legal obligations.

4. Third-Party Processors

We share your information only with trusted third parties necessary to operate our business:

• Stripe: processes all payment transactions securely. Stripe's privacy policy is available at stripe.com/privacy.
• Australia Post: handles shipping and delivery of orders.

We do not sell, rent, or trade your personal information to any third parties.

5. Data Retention

• Order records: retained for 5 years to comply with Australian tax and consumer law requirements.
• Contact enquiries: retained for 12 months, then securely deleted.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.

To exercise any of these rights, contact us at info@crestathletica.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Cookies

Our website uses essential cookies only. These cookies are necessary for the website to function and cannot be switched off. They do not store any personally identifiable information. We do not use advertising or tracking cookies.

8. Contact

Crest Athletica is the data controller responsible for your personal information. If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: info@crestathletica.com